Personally Identifiable Information
What Information Do We Collect?
Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you become a User, we require you to provide various contact and identity information, billing information, and other personal information as indicated on the relevant forms on the Site (which vary, depending on what kind of User you are), and you are no longer anonymous to us. Where possible, on these forms we indicate which fields are required and which fields are optional.
How We Use the Information
Generally, BackupSheep uses the information to provide the products and services or information you have requested, to personalize your experience on our website(s), to provide customer support, to improve our website(s), to enforce our agreements and policies, to resolve disputes, to improve our marketing and promotional efforts and to design new services for your future use.
BackupSheep may also use the information to notify you about new products and services or offers that we may have available, to provide news about BackupSheep; to send you notifications about planned maintenance related to BackupSheep’s infrastructure or about incidents which might impact your services.
We may contact you on behalf of business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your personally identifiable information to the third party.
When We Share the Information
BackupSheep shares information within our company to enable us to better understand our customers’ service needs, and to learn how to best design, develop and deliver services to meet those needs. We use your personal information only for the outlined purposes and we do not sell, rent or lease our customer lists to unaffiliated third parties without your consent.
To provide our products and services, we, like many organizations, may use third party service providers for routine services such as hiring other companies to provide services on our behalf, including processing and delivery of mailings, providing customer support and service offerings, processing transactions or performing statistical analysis of our services. In such cases, BackupSheep provides only the personal information necessary to ensure the service is delivered and requires that the service provider sign a non-disclosure agreement consenting to keep your personal information confidential and secure and limiting its use to the purpose for which it was disclosed. After the service provider has completed the service, the service provider must either destroy the information or return it to BackupSheep. BackupSheep may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary: (a) to conform to the mandates of the law or comply with legal process served on BackupSheep; (b) to protect and defend the rights or property of BackupSheep; (c) to act in urgent circumstances to protect the personal safety of users of our services or members of the public, (d) to respond to legal requests, or (e) in connection with the sale of all or substantially all of our assets to which our website(s) relates.
All personal information is maintained in a secure location. We will retain your information for as long as needed to provide you with the products and services or as long as needed to fulfill the purpose for which the personal information was originally collected.
Other Information We Collect
Some information may automatically be collected as you browse our website(s). Our web server automatically collects some information such as the user-agent (your web browser type, operating system and platform version, etc.), your Internet service provider’s domain name, the Internet Protocol (IP) address used to connect your computer to the Internet, the average time spent on our site, pages viewed, information searched for, access times and other relevant statistics.
By providing your information to us, you consent to our use of your personal information for the purposes outlined herein. We do not collect personally identifiable information about you on our website(s) without your knowledge and all such information we collect you are providing to us. You are not required to provide us with this information; however, if you choose not to provide such information or withdraw your consent to collect, use and disclose your information, we may not be able to provide you with some services and you may not be able to participate in some of the activities on our website(s).
We use the information we collect from you to allow you to participate in the site activities for which the information is collected. For example, when you give us your e-mail address to receive newsletters, information regarding our services and special promotions, your e-mail address will be added to our marketing database. We will not send solicitations via e-mail to you if you request that they not be sent. On each e-mail you receive, you are given the opportunity to unsubscribe. In addition, you can “opt-out” by sending an e-mail to unsubscribe@BackupSheep.com. Once you unsubscribe, you will no longer receive such e-mails. If you decide to withdraw or refuse your consent, our ability to communicate with you may be diminished and you may limit your access to services that may be of value to you.
Transfers of Information
BackupSheep strives to protect your personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information, such as credit card number and billing information, you send to us electronically. The encryption process protects your information, by scrambling it before it is sent to us from your computer. Once BackupSheep receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have questions, concerns or if you would like more detailed information, please contact us here:
1300 Cornwall Road, Suite 201
L6J 7W5 Canada
+1 (905) 537-4848 (phone)